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If you're trying to log in and you don't see a password reset email in your inbox, you may not have an Ancient Nutrition account with us. Our Customer Experience Team can help you out by sending and Account Invite. Please visit our Contact Us page to

I am having trouble getting into my account. Can you help?

Account

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How do I unsubscribe from your email list?

What is your return policy?

How long does it take for a refund to process?

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Do you offer exchanges?

My order arrived damaged. What do I do?

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Returns + Refunds

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My subscription item is out of stock. What do I do?

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Can I get the free gift with my SNS order?

Subscribe + Save

What Rewards are currently available?

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How does the Ancient Rewards program work?

How do I become an Ancient Rewards member?

How do the tiers work? Will I know if I’m a VIP or Elite?

My Tier changed from Elite to VIP- can you tell me why?

I want to use a new email address to purchase- can my Rewards be transferred to the new accoun

How do I earn points?

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If I make a return, will I lose my points?

Do you offer a Refer a Friend program?

When does my reward specific promo code expire?

Are Rewards available for Ancient Nutrition Canadian and CBD Stores?

Can I place an order with a Rewards Product only?

I created a Rewards Code, but didn't write it down- where do I find it?

I placed an order, but didn’t create an account, can I receive Rewards retroactively?

Ancient Rewards Program

Why is my tub only filled 1/2 way?

Can I use these products if I am pregnant or nursing?

Do you test your products for heavy metals?

Can I give your products to my kids?

Will my products expire?

What are the benefits of taking collagen?

What are the benefits of taking bone broth?

Product

What forms of payment do you accept?

Is your website secure?

How do I use my gift card?

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Payment + Privacy

Why isn't my discount code working?

I am having trouble with the BOGO (Buy One, Get One) promo code.

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Discounts + Promotions

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My order is going to the wrong address, can you change it?

I need my order delivered to my porch/back door/basement. Can you give the carrier special instructions?

Which carriers do you use to ship orders?

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Do you ship outside of the US?

How can I buy something from Canada?

What if my package is damaged or missing?

Do you offer free shipping?

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Shipping + Delivery

What is Route Package Protection?

How Does Route Work?

How Does Route Process a Reorder?

When Should I File a Claim?

Is Route a Licensed Insurance Company?

Route Package Protection

What is the best way to mix Multi Collagen Protein?

What is the amino acid profile for Multi Collagen Protein?

Why does your packaging now say 10 types of collagen instead of 5 types of collagen?

What is "Collagen Loading"?

What is the difference between Bone Broth Protein and Multi Collagen Protein?

What is the difference between Multi Collagen Protein powder and Multi Collagen Capsules?

What is the difference between Multi Collagen Protein and Collagen Peptides?

What is the difference between Multi Collagen Advanced and Multi Collagen Protein?

Multi Collagen Protein

What’s the difference between the Multi Collagen Advanced Lean† capsules and the Multi Collagen Advanced Lean† powder?

What results can I expect from The Multi Collagen Lean capsules?

When can I expect to see results from the Multi Collagen Lean capsules?

What is the difference between the Multi Collagen Advanced Lean capsules and the Multi Collagen Advanced Muscle capsules?

What do you mean by "a healthy, reduced-calorie diet and healthy lifestyle, including regular exercise"?

If I am already taking 2 servings of Multi Collagen Protein per day, can I take Multi Collagen Advanced too?

Are all the Multi Collagen Advanced products designed to work together?

"What does **Than diet and exercise alone with BMI > 30kg. mean? "

What is bovine MCHA?

What results can I expect from The Multi Collagen Lean powder?

How strong is the cinnamon flavor in the Multi Collagen Lean powder?

What’s the difference between Multi Collagen Advanced Muscle† and Multi Collagen Protein?

"What results can I expect to see from the Multi Collagen Advanced Muscle? "

Will the Multi Collagen Advanced Muscle† make me bulky?

"If collagen isn’t a complete protein, how does the Multi Collagen Advanced Muscle help with your muscles and strength? "

"What is the difference between Multi Collagen Advanced Hydrate† and Multi Collagen Protein? "

Why is the sodium in the Multi Collagen Advanced Hydrate so high?

What results can I expect to see from the Multi Collagen Advanced Hydrate?

"What is the difference between the Multi Collagen Advanced Detox† and Multi Collagen Protein? "

What results can I expect to see from the Multi Collagen Advanced Detox?

Multi Collagen Advanced

What is the best way to mix Bone Broth Protein?

What is the difference between Bone Broth Protein and Bone Broth Collagen?

Are you produced produced in a facility with allergens?

Bone Broth Protein

What is the best way to mix the SuperGreens powder?

What is the diference between the SuperGreens tablets and the SuperGreens powder?

I am having trouble getting into my account. Can you help?Updated 8 months ago