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<p><style type="text/css" id="isPasted"></style>Yes. If you return an order that earned Rewards Points, those points will be deducted from your account.</p><p><br id="isPasted">If you used Rewards Points to pay for your order, those redeemed points will be forfeited and will not be returned to your account when the order is refunded.</p>

Yes. If you return an order that earned Rewards Points, those points will be deducted from your account. If you used Rewards Points to pay for your order, those redeemed points will be forfeited and will not be returned to your account when the order

If I make a return, will I lose Rewards Points?

Ancient Rewards Program

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Account

What is your return policy?

How long does it take for a refund to process?

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Do you offer exchanges?

My order arrived damaged. What do I do?

Which items are returnable?

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Returns + Refunds

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My subscription item is out of stock. What do I do?

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Will I get a reminder email before my next shipment?

When will my credit card be charged?

How does my subscription work?

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Subscribe + Save

Do you offer a Refer a Friend program?

How does the Ancient Rewards program work?

How do I become an Ancient Rewards member?

Can I update my email address and transfer my Rewards Points over?

How do I earn Rewards Points?

When do my Rewards Points expire?

Can I use promo codes and my Rewards Points on the same order?

Do I have to use all my Rewards Points when I redeem?

How do I apply Rewards Points to a one time order?

How do I apply Rewards Points to a subscription order?

How do I redeem my free gift?

Can I choose a different free gift?

Can I place an order with my free gift only?

What free gifts will I get on future orders?

Are Rewards available for Ancient Nutrition Canadian and CBD Stores?

What happened to my old Rewards Account?

What are the terms and conditions of the Ancient Rewards Program?

How do I view my Rewards Points history?

What happens if my Rewards Points bring my order total below the free shipping threshold? Will I still get free shipping?

I am placing an order for $65 and I have $100 worth of store Rewards Points, do I need to use all my $100 on the $60 order

How do I earn cashback if I don't have an email address?

If I cancel my subscription, what happens to my rewards?

If I use points on an order, will I still earn new points on that purchase?

Why is my tub only filled 1/2 way?

Can I use these products if I am pregnant or nursing?

Do you test your products for heavy metals?

Can I give your products to my kids?

Will my products expire?

What are the benefits of taking collagen?

What are the benefits of taking bone broth?

Do you offer samples of your products?

Product

What forms of payment do you accept?

Is your website secure?

How do I use my gift card?

How do I check my gift card balance?

Payment + Privacy

Why isn't my discount code working?

I am having trouble with the BOGO (Buy One, Get One) promo code.

I am having trouble with the B2G1 (Buy 2, Get 1) promo code.

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I am having trouble with the X% off sitewide offer.

I am having trouble with the Buy More, Save More promo code.

I am having trouble with the Buy One Get One X% Off promo code.

I am having trouble with the Free Shipping promo code.

Discounts + Promotions

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I need my order delivered to my porch/back door/basement. Can you give the carrier special instructions?

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How can I buy something from Canada?

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Do you offer free shipping?

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Shipping + Delivery

What is the best way to mix Multi Collagen Protein?

What is the amino acid profile for Multi Collagen Protein?

Why does your packaging now say 10 types of collagen instead of 5 types of collagen?

What is "Collagen Loading"?

What is the difference between Bone Broth Protein and Multi Collagen Protein?

What is the difference between Multi Collagen Protein powder and Multi Collagen Capsules?

What is the difference between Multi Collagen Protein and Collagen Peptides?

What is the difference between Multi Collagen Advanced and Multi Collagen Protein?

Is Multi Collagen Protein vegan/vegetarian?

What probiotic strain is featured?

Multi Collagen Protein

What’s the difference between the Multi Collagen Advanced Lean† capsules and the Multi Collagen Advanced Lean† powder?

What results can I expect from The Multi Collagen Lean capsules?

When can I expect to see results from the Multi Collagen Lean capsules?

What is the difference between the Multi Collagen Advanced Lean capsules and the Multi Collagen Advanced Muscle capsules?

What do you mean by "a healthy, reduced-calorie diet and healthy lifestyle, including regular exercise"?

If I am already taking 2 servings of Multi Collagen Protein per day, can I take Multi Collagen Advanced too?

Are all the Multi Collagen Advanced products designed to work together?

"What does **Than diet and exercise alone with BMI > 30kg. mean? "

What is bovine MCHA?

What results can I expect from The Multi Collagen Lean powder?

How strong is the cinnamon flavor in the Multi Collagen Lean powder?

What’s the difference between Multi Collagen Advanced Muscle† and Multi Collagen Protein?

"What results can I expect to see from the Multi Collagen Advanced Muscle? "

Will the Multi Collagen Advanced Muscle† make me bulky?

"If collagen isn’t a complete protein, how does the Multi Collagen Advanced Muscle help with your muscles and strength? "

"What is the difference between Multi Collagen Advanced Hydrate† and Multi Collagen Protein? "

Why is the sodium in the Multi Collagen Advanced Hydrate so high?

What results can I expect to see from the Multi Collagen Advanced Hydrate?

"What is the difference between the Multi Collagen Advanced Detox† and Multi Collagen Protein? "

What results can I expect to see from the Multi Collagen Advanced Detox?

Multi Collagen Advanced

What is the best way to mix Bone Broth Protein?

What is the difference between Bone Broth Protein and Bone Broth Collagen?

Are you produced produced in a facility with allergens?

Bone Broth Protein

What is the best way to mix the SuperGreens powder?

What is the diference between the SuperGreens tablets and the SuperGreens powder?

If I make a return, will I lose Rewards Points?Updated a month ago