My order arrived damaged. What do I do?Updated 8 months ago

"If your order arrived damaged you can contact us to request a replacement within 30 days of the order being placed.

If you refuse to accept your package because there is obvious damage to the box, or to the items in the box, you can request a replacement by contacting the Ancient Nutrition Customer Experience Team.

You can also process this exchange on your own by heading to our Returns Portal.

Please note that items returned without prior contact with the Ancient Nutrition Customer Experience Team or packages that are “Returned to Sender” may not be properly identified, which can either prolong or nullify your refund. Any items shipped to an improper address are not our responsibility to refund or replace.