Returns + Refunds
What is your return policy?
Ancient Nutrition 30-Day GuaranteeWe stand behind our products and offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a refund or exchange within 30 days of the purchase date. Processing FeesOrders placed
How long does it take for a refund to process?
You will be automatically refunded back to the original payment method once your returned items are fully received and processed back at our warehouse (2-3 weeks). Please note that items returned without prior contact with the Ancient Nutrition Custo
How do I return my order?
It’s our privilege to stand behind Ancient Nutrition’s 30-day money-back guarantee.To process a return or exchange, head over to our Returns Portal, or reach out to our Customer Experience Team. Please follow the directions provided by our Customer E
Do you offer exchanges?
Absolutely! We stand behind our products and proudly offer a 30-day money-back guarantee. If you're not satisfied with your Ancient Nutrition purchase, you can return it for a refund or exchange within 30 days of purchase. Our guarantee ensures that
My order arrived damaged. What do I do?
If your order arrived damaged, please contact our Customer Experience Team or you can process an exchange through our Returns Portal.Please note that items returned without prior contact or packages that are “Returned to Sender” may not be properly i
Which items are returnable?
You are able to return physical products that were purchased within 30 days. Which items are non-refundable?.
Do you charge a processing fee for refunds?
We stand behind our products with a 30-Day Money-Back Guarantee. If you're not completely satisfied, you can request a refund or exchange within 30 days of your purchase.Customers who purchased Checkout+ at checkout can return eligible items without
What is Checkout+ and how does it work?
Checkout+ is an optional $2.98 add-on available at checkout. When selected, it covers your return fee if you need to send your order back, giving you a simple, worry-free return experience.This small upfront fee helps us continue offering flexible re
Did I opt into Checkout+ or not?
If you selected Checkout+ at checkout, it will appear as a line item on your order confirmation email and receipt. If you don’t see it listed, it means you opted out.
Can I add Checkout+ after I place my order?
No, Checkout+ must be selected at the time of purchase and cannot be added after your order has been placed.
Will the return fee be deducted from my refund?
If you opted out of Checkout+ at checkout, an $8 return fee will be deducted from your refund. If you opted into Checkout+, your return fee is covered.
Do I still get a prepaid return label?
Yes, returns that qualify will still receive a prepaid return label. If you opted into Checkout+, the cost is covered. If you opted out, the $8 return fee will be deducted from your refund.