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Ancient Nutrition

If your order was damaged in transit or an incorrect item arrived, contact our <a href="https://ancientnutrition.com/pages/contact-us">Customer Experience Team</a> or visit our <a href="https://ancientnutrition.com/pages/returns">Returns Portal</a> so we can help you out.

If your order was damaged in transit or an incorrect item arrived, contact our Customer Experience Team or visit our Returns Portal so we can help you out.

What if my package is damaged or missing?

Shipping + Delivery

I am having trouble getting into my account. Can you help?

How do I update my email?

How do I update my address?

How do I create an account?

How do I reset my password?

Why am I not receiving my password reset email?

How do I log out?

How do I unsubscribe from your email list?

Account

Are items purchased during your Black Friday, Cyber Monday Sale returnable?

What is your return policy?

How long does it take for a refund to process?

How do I return my order?

Do you offer exchanges?

My order arrived damaged. What do I do?

Which items are returnable?

Do you charge a processing fee for refunds?

Returns + Refunds

How do access my account?

My subscription item is out of stock. What do I do?

My subscription order has already shipped. Can I still cancel?

How do I add rewards to my subscription?

How do I update my shipping and/or billing information?

How can I add a one time item to an existing subscription?

How do I swap/switch products?

How do I skip my order?

How can I cancel or edit my subscription?

Will I get a reminder email before my next shipment?

When will my credit card be charged?

Can I get the free gift with my SNS order?

How do I sign up for Subscription text reminders?

Subscribe + Save

How does the Ancient Rewards program work?

How do I earn points?

When do my rewards points expire?

How do I become an Ancient Rewards member?

How do I redeem rewards for free product or a discount on my subscription?

How do I redeem rewards for free product or a discount on a one time order?

Can I place an order with a Rewards Product only?

How do the tiers work? Will I know if I’m a VIP or Elite?

My Tier changed from Elite to VIP- can you tell me why?

Can I update my email address and transfer the Rewards Points over?

How long does my reward status last?

Can I use more than one reward on a purchase?

If I make a return, will I lose my points?

Do you offer a Refer a Friend program?

When does my reward specific promo code expire?

Are Rewards available for Ancient Nutrition Canadian and CBD Stores?

I created a Rewards Code, but didn't write it down- where do I find it?

I placed an order, but didn’t create an account, can I receive Rewards retroactively?

Why can’t I receive a Reward product on a one time order?

Ancient Rewards Program

Why is my tub only filled 1/2 way?

Can I use these products if I am pregnant or nursing?

Do you test your products for heavy metals?

Can I give your products to my kids?

Will my products expire?

What are the benefits of taking collagen?

What are the benefits of taking bone broth?

Do you offer samples of your products?

Product

What forms of payment do you accept?

Is your website secure?

How do I use my gift card?

How do I check my gift card balance?

Payment + Privacy

Why isn't my discount code working?

I am having trouble with the BOGO (Buy One, Get One) promo code.

I am having trouble with the B2G1 (Buy 2, Get 1) promo code.

How do I apply a discount code?

Can I use a discount code on a Subscribe & Save order?

I am having trouble with the X% off sitewide offer.

I am having trouble with the Buy More, Save More promo code.

I am having trouble with the Buy One Get One X% Off promo code.

I am having trouble with the Free Shipping promo code.

Discounts + Promotions

What is the cut off date to ensure I receive my order in time for the holidays?

What are your ship times over the holidays?

When will I receive my order?

How can I track my order?

Why does my order require signature delivery?

What if I’m not able to sign for my package?

My order is going to the wrong address, can you change it?

I need my order delivered to my porch/back door/basement. Can you give the carrier special instructions?

Which carriers do you use to ship orders?

Can I get my order shipped overnight?

Do you ship outside of the US?

How can I buy something from Canada?

Do you offer free shipping?

What if my order is lost or stolen?

What is the best way to mix Multi Collagen Protein?

What is the amino acid profile for Multi Collagen Protein?

Why does your packaging now say 10 types of collagen instead of 5 types of collagen?

What is "Collagen Loading"?

What is the difference between Bone Broth Protein and Multi Collagen Protein?

What is the difference between Multi Collagen Protein powder and Multi Collagen Capsules?

What is the difference between Multi Collagen Protein and Collagen Peptides?

What is the difference between Multi Collagen Advanced and Multi Collagen Protein?

Multi Collagen Protein

What’s the difference between the Multi Collagen Advanced Lean† capsules and the Multi Collagen Advanced Lean† powder?

What results can I expect from The Multi Collagen Lean capsules?

When can I expect to see results from the Multi Collagen Lean capsules?

What is the difference between the Multi Collagen Advanced Lean capsules and the Multi Collagen Advanced Muscle capsules?

What do you mean by "a healthy, reduced-calorie diet and healthy lifestyle, including regular exercise"?

If I am already taking 2 servings of Multi Collagen Protein per day, can I take Multi Collagen Advanced too?

Are all the Multi Collagen Advanced products designed to work together?

"What does **Than diet and exercise alone with BMI > 30kg. mean? "

What is bovine MCHA?

What results can I expect from The Multi Collagen Lean powder?

How strong is the cinnamon flavor in the Multi Collagen Lean powder?

What’s the difference between Multi Collagen Advanced Muscle† and Multi Collagen Protein?

"What results can I expect to see from the Multi Collagen Advanced Muscle? "

Will the Multi Collagen Advanced Muscle† make me bulky?

"If collagen isn’t a complete protein, how does the Multi Collagen Advanced Muscle help with your muscles and strength? "

"What is the difference between Multi Collagen Advanced Hydrate† and Multi Collagen Protein? "

Why is the sodium in the Multi Collagen Advanced Hydrate so high?

What results can I expect to see from the Multi Collagen Advanced Hydrate?

"What is the difference between the Multi Collagen Advanced Detox† and Multi Collagen Protein? "

What results can I expect to see from the Multi Collagen Advanced Detox?

Multi Collagen Advanced

What is the best way to mix Bone Broth Protein?

What is the difference between Bone Broth Protein and Bone Broth Collagen?

Are you produced produced in a facility with allergens?

Bone Broth Protein

What is the best way to mix the SuperGreens powder?

What is the diference between the SuperGreens tablets and the SuperGreens powder?

What if my package is damaged or missing?Updated a year ago