Shipping + Delivery

What is the cut off date to ensure I receive my order in time for the holidays?

In order to ensure you receive your Ancient Nutrition products in time for the holidays, you must order by December 13, 2023.

What are your ship times over the holidays?

We do our best to get your order to you as quickly as possible. From the time your order is placed, you should receive it within 10-15 business days. After your order processes, you will receive a confirmation number as well as tracking information s

When will I receive my order?

We do our best to get your order to you as quickly as possible. Typically, you can expect to receive your order within 4-10 business days from the time of purchase. Once your order is processed, you will receive a confirmation number along with track

How can I track my order?

The moment we ship out your order, we will email you the tracking number and link so you can follow all tracking updates. Note: Please know that tracking sometimes takes 1-3 business days to update and this does not mean that your order is stuck in a

Why does my order require signature delivery?

To ensure the safe arrival of your order, we require signature delivery for all first-time orders valued at $350 and above. We may also require signature delivery for any missing order replacements, or by request. This will help us ensure you will be

What if I’m not able to sign for my package?

If you are not able to sign for your package with UPS, you will receive a notice for redelivery or the package will be taken to the nearest UPS Access Point for pickup. We encourage you to check your tracking link often to ensure you receive any impo

My order is going to the wrong address, can you change it?

Unfortunately, we are not able to re-route packages once they are shipped. If your subscription order is headed to a previous address, we encourage you to reach out to any neighbors or contacts in the area to assist you with retrieving the package. I

I need my order delivered to my porch/back door/basement. Can you give the carrier special instructions?

Unfortunately, we are not able to give the carrier special delivery instructions. You are welcome to include a short instruction on the company line of your shipping address or sign up for an online account with the carrier. They may be able to offer

Which carriers do you use to ship orders?

We use UPS or USPS.

Can I get my order shipped overnight?

At the moment, we do not offer overnight shipping.

Do you ship outside of the US?

We appreciate your interest in Ancient Nutrition supplements. Unfortunately, we cannot ship our products from our online store outside of the United States and Canada. We can ship our products to US Territories, including American Samoa (AS), Guam (G

How can I buy something from Canada?

We are thrilled to ship to our customers in Canada. To purchase, please visit our Canadian site at ancientnutrition.ca

What if my package is damaged or missing?

If your order was damaged in transit or an incorrect item arrived, contact our Customer Experience Team or visit our Returns Portal so we can help you out.

Do you offer free shipping?

Yes! We offer free standard ground shipping for all orders over $49. To meet the $49 minimum, your cart total must be $49 after discounts and before tax.

What if my order is lost or stolen?

If your tracking information shows that your package was delivered, but you have not received it, contact our Customer Experience Team for further assistance. Note: We do not take responsibility for lost/missing packages that show successful delivery