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<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If your reimbursement claim is denied, reach out to <span style="text-decoration:underline;"><a target="_blank" href="mailto:support@truemed.com">support@truemed.com</a></span></span></p>

If your reimbursement claim is denied, reach out to support@truemed.com

What is my reimbursement claim is denied?

Payment + Privacy

I am having trouble getting into my account. Can you help?

How do I update my email?

How do I create an account?

How do I reset my password?

Why am I not receiving my password reset email?

How do I log out?

How do I unsubscribe from your email list?

Account

What is your return policy?

How long does it take for a refund to process?

How do I return my order?

Do you offer exchanges?

My order arrived damaged. What do I do?

Which items are returnable?

Do you charge a processing fee for refunds?

Returns + Refunds

How do access my account?

My subscription item is out of stock. What do I do?

My subscription order has already shipped. Can I still cancel?

How do I update my shipping and/or billing information?

How can I add a one time item to an existing subscription?

How do I swap/switch products?

How do I skip my order?

How can I cancel or edit my subscription?

Will I get a reminder email before my next shipment?

When will my credit card be charged?

How does my subscription work?

How do I sign up for Subscription text reminders?

How can I add another subscription item to my account?

Subscribe + Save

Do you offer a Refer a Friend program?

How does the Ancient Rewards program work?

How do I become an Ancient Rewards member?

Can I update my email address and transfer my Rewards Points over?

How do I earn Rewards Points?

When do my Rewards Points expire?

Can I use promo codes and my Rewards Points on the same order?

Do I have to use all my Rewards Points when I redeem?

How do I apply Rewards Points to a one time order?

How do I apply Rewards Points to a subscription order?

If I make a return, will I lose Rewards Points?

How do I redeem my free gift?

Can I choose a different free gift?

Can I place an order with my free gift only?

What free gifts will I get on future orders?

Are Rewards available for Ancient Nutrition Canadian and CBD Stores?

What happened to my old Rewards Account?

What are the terms and conditions of the Ancient Rewards Program?

How do I view my Rewards Points history?

What happens if my Rewards Points bring my order total below the free shipping threshold? Will I still get free shipping?

I am placing an order for $65 and I have $100 worth of store Rewards Points, do I need to use all my $100 on the $60 order

How do I earn cashback if I don't have an email address?

If I cancel my subscription, what happens to my rewards?

If I use points on an order, will I still earn new points on that purchase?

Ancient Rewards Program

Why is my tub only filled 1/2 way?

Can I use these products if I am pregnant or nursing?

Do you test your products for heavy metals?

Can I give your products to my kids?

Will my products expire?

What are the benefits of taking collagen?

What are the benefits of taking bone broth?

Do you offer samples of your products?

Product

What forms of payment do you accept?

Is your website secure?

How do I use my gift card?

How do I check my gift card balance?

What is Truemed?

How do I pay and get reimbursed through Truemed?

"Why can't I see the Truemed option at checkout? "

I haven't received my Letter of Medical Necessity (LMN) from Truemed.

Do I need to take Truemed’s survey every time I make a purchase from Ancient Nutrition?

How long does HSA or FSA reimbursement take?

I don’t have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still use Truemed?

What if I return an order that was paid for through my HSA/FSA?

Why isn't my discount code working?

I am having trouble with the BOGO (Buy One, Get One) promo code.

I am having trouble with the B2G1 (Buy 2, Get 1) promo code.

How do I apply a discount code?

Can I use a discount code on a Subscribe & Save order?

I am having trouble with the X% off sitewide offer.

I am having trouble with the Buy More, Save More promo code.

I am having trouble with the Buy One Get One X% Off promo code.

I am having trouble with the Free Shipping promo code.

Discounts + Promotions

When will I receive my order?

How can I track my order?

My order is going to the wrong address, can you change it?

I need my order delivered to my porch/back door/basement. Can you give the carrier special instructions?

Which carriers do you use to ship orders?

Can I get my order shipped overnight?

Do you ship outside of the US?

How can I buy something from Canada?

What if my package is damaged or missing?

Do you offer free shipping?

What if my order is lost or stolen?

Why does my shipping notification say Biovation Labs?

Shipping + Delivery

What is the best way to mix Multi Collagen Protein?

What is the amino acid profile for Multi Collagen Protein?

Why does your packaging now say 10 types of collagen instead of 5 types of collagen?

What is "Collagen Loading"?

What is the difference between Bone Broth Protein and Multi Collagen Protein?

What is the difference between Multi Collagen Protein powder and Multi Collagen Capsules?

What is the difference between Multi Collagen Protein and Collagen Peptides?

What is the difference between Multi Collagen Advanced and Multi Collagen Protein?

Is Multi Collagen Protein vegan/vegetarian?

What probiotic strain is featured?

Multi Collagen Protein

What’s the difference between the Multi Collagen Advanced Lean† capsules and the Multi Collagen Advanced Lean† powder?

What results can I expect from The Multi Collagen Lean capsules?

When can I expect to see results from the Multi Collagen Lean capsules?

What is the difference between the Multi Collagen Advanced Lean capsules and the Multi Collagen Advanced Muscle capsules?

What do you mean by "a healthy, reduced-calorie diet and healthy lifestyle, including regular exercise"?

If I am already taking 2 servings of Multi Collagen Protein per day, can I take Multi Collagen Advanced too?

Are all the Multi Collagen Advanced products designed to work together?

"What does **Than diet and exercise alone with BMI > 30kg. mean? "

What is bovine MCHA?

What results can I expect from The Multi Collagen Lean powder?

How strong is the cinnamon flavor in the Multi Collagen Lean powder?

What’s the difference between Multi Collagen Advanced Muscle† and Multi Collagen Protein?

"What results can I expect to see from the Multi Collagen Advanced Muscle? "

Will the Multi Collagen Advanced Muscle† make me bulky?

"If collagen isn’t a complete protein, how does the Multi Collagen Advanced Muscle help with your muscles and strength? "

"What is the difference between Multi Collagen Advanced Hydrate† and Multi Collagen Protein? "

Why is the sodium in the Multi Collagen Advanced Hydrate so high?

What results can I expect to see from the Multi Collagen Advanced Hydrate?

"What is the difference between the Multi Collagen Advanced Detox† and Multi Collagen Protein? "

What results can I expect to see from the Multi Collagen Advanced Detox?

Multi Collagen Advanced

What is the best way to mix Bone Broth Protein?

What is the difference between Bone Broth Protein and Bone Broth Collagen?

Are you produced produced in a facility with allergens?

Bone Broth Protein

What is the best way to mix the SuperGreens powder?

What is the diference between the SuperGreens tablets and the SuperGreens powder?

What is my reimbursement claim is denied?Updated an hour ago