Payment + Privacy
What forms of payment do you accept?
On one time orders we accept Visa, MasterCard, American Express and Discover, as well as PayPal, Shop Pay and Amazon Pay. Use whichever method you're most comfortable with. If you are shopping on an iPhone you can also use Apple Pay at checkout. For
Is your website secure?
We take our customers security very seriously. Our website is 100% secure and we follow the same security procedures as all of the big name stores. When credit card information is transmitted to our payment processor, it is done so using SSL encrypti
How do I use my gift card?
Once you’ve clicked on the cart icon on the top right corner of your screen, review the contents of your cart and click "Checkout.". Enter your code in the field marked "Gift Card or Discount Code" on the right side of your screen. Click "Apply" and
How do I check my gift card balance?
To check your gift card balance, please contact our Customer Experience Team.
What is Truemed?
Truemed partners with merchants and brands to enable qualified customers to use HSA/FSA funds on products and services that are used to treat, mitigate, or prevent a diagnosed medical condition.Truemed partners with a network of practitioners who eva
How do I pay and get reimbursed through Truemed?
ONE-TIME PURCHASES - Once an item has been added to cart, proceed to checkout. Make sure you are checking out as a guest (not signed into ShopPay) and Truemed will populate as a payment option. After clicking "Pay Now," you will be redirected to comp
"Why can't I see the Truemed option at checkout? "
Make sure you are not signed into ShopPay. You must checkout as a guest in order to see Truemed at checkout.
I haven't received my Letter of Medical Necessity (LMN) from Truemed.
Generally it takes about 2-5 hours to receive your Letter of Medical Necessity (LMN) from [email protected]. In some cases, Truemed’s provider team will require additional time to issue an LMN based on the needs associated with an individual qualif
Do I need to take Truemed’s survey every time I make a purchase from Ancient Nutrition?
If you have already received a Letter of Medical Necessity (LMN) for purchasing products through Ancient Nutrition, you do not need to complete Truemed’s survey again so long as your LMN remains valid. LMNs are typically valid for 12 months after the
How long does HSA or FSA reimbursement take?
For most FSA/HSA administrators, your expenses will be approved within days when you submit your claim for reimbursement along with your receipt and a Letter of Medical Necessity. The exact timing will vary based on your administrator.
I don’t have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still use Truemed?
Yes. You can still submit for partial reimbursement. For example: if you purchase an eligible item for $100 but only have $60 in your account, you can reimburse $60 of your purchase with your tax-free funds (with the remaining $40 paid for as normal)
What if I return an order that was paid for through my HSA/FSA?
You will go through Ancient Nutrition's return process (visit our Return Policy for assistance starting a return). Please also note that HSA/FSAs can sometimes have longer processing times than a normal bank so we ask that you allow 15 business days
What if my reimbursement claim is denied through Truemed?
If your reimbursement claim is denied, reach out to [email protected]